Refund Policy
Refund Policy
Last Updated: December 2025
1. Refund Eligibility
We offer refunds for ferry tickets purchased through our website under the following conditions:
- Refund requests must be submitted at least 24 hours before the scheduled departure time
- Tickets must not have been used or validated
- Refund requests must be made through the same account used for purchase
2. Refund Process
To request a refund:
- Contact our customer service team using the contact information provided on our Contact page
- Provide your order number and email address used for purchase
- Specify the reason for your refund request
Refund requests will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
The following are not eligible for refunds:
- Tickets used or validated for travel
- Refund requests made less than 24 hours before departure
- Processing fees (if applicable)
4. Partial Refunds
Partial refunds may be available for unused portions of round-trip tickets. Please contact our customer service for assistance with partial refund requests.
5. Contact for Refunds
For refund inquiries, please visit our Contact page or email us directly. Our customer service team is available to assist you with all refund-related questions.
6. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.